Privacy Policy

About Droppa

Droppa is a delivery and logistics platform that enables customers to request and manage deliveries and enables riders to receive and complete delivery requests.

Droppa is operated by Jetwave Innovations Limited. References to “Droppa”, “we”, “our” or “us” in this Privacy Policy refer to Droppa and Jetwave Innovations Limited as applicable.

Information We Collect

The information we collect depends on how you use Droppa and whether you use the service as a customer, rider or other authorized user.

How We Use Information

We may use information collected through Droppa to:

• Create and maintain user and rider accounts.
• Process, manage and complete delivery requests.
• Connect customers with available riders.
• Provide delivery tracking and location-based functionality.
• Communicate important account, delivery and service information.
• Provide customer support and resolve disputes or service issues.
• Protect accounts, users, riders and the Droppa platform against unauthorized activity, abuse, fraud and security threats.
• Diagnose technical problems and maintain the performance and reliability of our services.
• Comply with applicable legal and regulatory requirements.

Location Information

Location is an important part of Droppa's delivery functionality.

Depending on your role and the permissions you grant, Droppa may access precise location to enable features such as delivery pickup, rider matching, navigation, delivery tracking and delivery completion.

You can manage location permissions through your device settings. Disabling location permissions may prevent certain Droppa features from functioning correctly.

How Information May Be Shared

We may share information where reasonably necessary to operate Droppa and provide requested services.

Customers and Riders

Certain information may be shared between a customer and an assigned rider where necessary to arrange, coordinate, track and complete a delivery.

Service Providers

We may use trusted service providers for services such as hosting, infrastructure, maps, location functionality, notifications, communications, diagnostics or other technical operations.

These providers may process information only as necessary to provide their respective services and subject to applicable agreements and legal requirements.

Legal and Safety Requirements

We may disclose information where required by law, legal process, regulatory requirements, or where reasonably necessary to protect the rights, safety and security of Droppa, our users, riders or others.

Data Retention

We retain personal information for as long as reasonably necessary to provide Droppa services, maintain required business and delivery records, protect the platform, resolve disputes, enforce agreements and comply with applicable legal obligations.

Retention periods may differ depending on the type of information, why it was collected and any legal or operational requirements that apply.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

No internet-based system can guarantee absolute security. Users are also responsible for protecting their account credentials and should not share passwords or authentication information with unauthorized persons.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the ability to request access, correction or deletion of certain personal information.

You may also control certain device permissions, such as location, photos and notifications, through your device settings.

Requests may be subject to identity verification, legal retention requirements and other exceptions permitted by applicable law.

Account and Data Deletion

Users may request deletion of their Droppa account and associated personal information through available account-management functionality or by contacting Droppa Support.

Certain records may need to be retained after an account deletion request where required for legal, regulatory, fraud-prevention, security, dispute, accounting or legitimate business-record purposes.

Children's Privacy

Droppa is not designed for young children. Users must satisfy any minimum age and legal capacity requirements applicable to use of the service in their jurisdiction.

If we learn that personal information has been collected in circumstances that violate applicable children's privacy requirements, we will take appropriate steps in accordance with applicable law.

International Processing

Information may be processed using service providers or infrastructure located in jurisdictions other than the jurisdiction in which you reside.

Where required, we take appropriate measures to protect personal information in accordance with applicable data protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to Droppa, our practices or applicable legal requirements.

When this policy is updated, the revised version will be published on this page and the “Last updated” date will be changed accordingly.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Droppa Support.