What do you need help with?
Find information about common Droppa support topics or contact our support team directly.
Account & Login
- Creating a Droppa account
- Problems signing in
- Updating account information
- Password and account access
- Managing your profile
Deliveries
- Creating a delivery request
- Pickup and destination information
- Standard and Express delivery
- Delivery status
- Problems with a delivery
Tracking & Location
- Tracking an active delivery
- Location permission problems
- Pickup location issues
- Destination location issues
- Delivery progress updates
Rider Support
- Rider account assistance
- Going online and offline
- Receiving delivery requests
- Accepting and completing deliveries
- Rider earnings and activity
Safety & Security
- Account security concerns
- Unauthorized account activity
- Reporting suspicious activity
- Delivery safety concerns
- Privacy questions
Technical Support
- App not loading correctly
- Notification problems
- Location or map problems
- App crashes or errors
- Other technical issues
Still need assistance?
Contact the Droppa Support Team if you need assistance with your account, delivery, rider services, privacy or a technical issue. Please provide enough information about the problem so our team can assist you effectively.
Our support team will review your request and respond as soon as possible.
Contact Droppa Support
You can contact our support team directly by email or phone for assistance with Droppa.
Account & Data Deletion
If you would like to delete your Droppa account or request deletion of personal information associated with your account, contact our support team using the email address provided above. Certain records may be retained where required for legal, security, fraud-prevention or legitimate business-record purposes.